Arrival and departure:
Due of the excursion program, arrival must be on a Monday.
Guests staying one (or two) weeks will arrive on a Monday and leave on the following (or second following) Monday. If you choose a 5 day stay, you will also arrive on a Monday but you will leave on the following Saturday.
Our rangers will pick up and bring arriving/departing guests at the local airport, either Hoedspruit (HDS) or Phalaborwa (PHW), on the midday flight.
Guests arriving Mondays will be picked up at PHW at 12.55 or HDS at 11.20 or 13.15 (times subject to adjustment if the airline changes its flight schedule).
Guests departing Mondays will be taken to the airport in PHW well in advance of the 13.15 departure time or to HDS for the 12.00 or 13.50 flights (times subject to adjustment if the airline changes its flight schedule).
Guests departing Saturdays be taken to the airport in PHW well in advance of the 12.55 departure time or to HDS for the 12.00 or 14.00 flights (times subject to adjustment if the airline changes its flight schedule).
Please inform to us when you book your stay if you arrive by airplane to either PHW or HDS and your arrival time as well as your departure flight scedule. Should your arrival plan be changes please remember to inform us in good time to give us a change to pick you up at the right place and the right time.
Transfer to/from Mpala and PHW or HDS is included in the accomodation rate.
If you arrange your own transport all the way to Mpala your rooms will be at your disposal from 13.00 at the arrival day. If you arrive by car we advise you to call us at Mpala on 083 654 0883 one hour before you arrive to get instructions for the last distance. We will be happy to come and meet you at a nearby place that we will guide you to so that you do not have to find your way through the nature reserve on your own.
Your rooms will be at your disposal undtil 10.00 at your departure day.
Please note that you must accept and sign our indemnity form upon arrival as it is customary at safari lodges in Big Five areas in South Africa.
Children and extra beds:
Mpala Safari Lodge accept children from age 6+. Groups of 12 persons can choose to disregard the age limit, but at guests’ own risk. An extra bed may be added to parents’ room (a luxury lounge bed); however, no discounts are given for children or extra beds.
Payment:
A deposit of 25% of the total amount must be paid when you book (booking with shorter notice than 30 days to arrival please read below). Depending of way of booking the deposit may have to be paid online by way of creditcard.
When your payment of deposit have been registered on our bank account we will send you an invoice of the balance by email. The balance must be paid to our bank account no later than 30 days prior to arrival.
Booking made less than 30 days before arrival payment in full must be paid online by way of creditcard.
Payment must include all bank charges. Payment is transferred to the bank account of Mpala Safaris headoffice in Denmark:
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Bank: Danske Bank A/S
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Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark.
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Registration no. 3001
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Bank account no: 3001 393839
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SWIFT: DABADKKK
By payment you confirm to have read and accepted our Terms and Conditions as well as our programme.
Online payment by credit card may result in a transaction fee from your bank or the credit card issuer. Such a transaction fee goes to the bank and/orcredit card issuer. Please note that such a fee ads to your payment by credit card of drinks and extra trips at Mpala Safari Lodge.
Mpala Safaris reserve the right to cansel a booking if full payment is not made in due time without refunding the amount paid. Please read the cansellation policy.
Cancellations:
General cansellation policy:
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By cansellation the deposit is non-refundable.
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By cansellation less that 30 days prior to the date of arrival, the entire amount paid is forfeited and non-refundable.
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Mpala Safaris reserve the right to cancel a booking if payment of a rate is not made in due time, without refunding the amount paid.
If you want to cansel your booking please log-in on our booking site on mpala.dk bu using the username and the code word that you have recieved from us by email when you finished your booking. After canselling you will recieve confirmation of your cansel by email.
Prices and currency:
The terms of prices and currency are the following:
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All prices in the booking system are calculated from the danish currency DKK (danish crowns – kroner). For all other currencies than DKK the shown value is converted from DKK based on the currency exchange day rate following The Danish National Bank.
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Invoicing takes place in the rate in DKK regardless the booking may have been made in another currency.
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Online payment is made in DKK.
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Mpala Safaris takes reservation against any errors in the shown prices. Mpala Safaris reserves the right to make corrections of errors pleading our official pricelist.